Support and contact
A question, a problem or content to report? Here’s how to reach us.
Write to us
Support
Questions about your account, a game or the app. We usually reply within one business day.
soutien@miseenjeu.comReport abuse
Offensive comment, harassment, impersonation, an account of someone under 16 or dangerous behaviour. Every report is reviewed within 24 hours by the moderation team.
abus@miseenjeu.comIn the app, “Report” on a rating comment and “Block this user” on a profile take effect immediately.
Frequently asked questions
On the sign-in screen, tap “Forgot password?” and enter your email: we’ll send you a link that’s valid for one hour.
Check that notifications for MiseEnJeu are allowed in your phone’s settings. Alerts are always available in the app’s Alerts tab.
In Profile, add the second role, then switch modes in one tap. Your games and applications stay separate.
Open the game in My games and choose “Withdraw” as early as possible: the organizer is notified and can start a replacement.
MiseEnJeu is for people 16 and older: you confirm it when you sign up, without giving your date of birth. If you think someone under 16 is using the app, report it to the address above: after checking, their account is closed and their data deleted.
Profile, Settings, Privacy, Export my data: you get a file with all the information tied to your account.